Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits "remains strong for a second consecu ...

Charlotte-based Bank of America, tied again this year with Chase Bank at the top of the national banks category. But both banks slipped 1% in customer satisfaction with a new score of 80 compared to ...

Here's a look at this year's competition. Chili and Lime Flavored Rolled Corn Tortilla Chips claimed first in the customer poll. Runners-up included: The category was added this year, and Cashel ...

Because of the wide availability of opportunities to create surveys using free online survey software, you can quickly and easily gauge customer satisfaction or interest in new product offerings via ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...