Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

Finding the right system for soliciting customer feedback doesn't have to be complicated. At the very least, it shouldn't be cluttered with unnecessary red tape, protocols, and procedures. Your ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

TOKYO: 26 Oct. 2016 — Improving aftermarket navigation system usability is critical to customer satisfaction and owner loyalty, according to the J.D. Power 2016 Japan Navigation Systems Customer ...

The Interactive Customer Evaluation system is a Department of Defense web-based program that allows customers to provide feedback on services offered at Fort Novosel and is a driver for continuous ...

State officials said they hope a new customer satisfaction system will improve people's experiences at the Motor Vehicles Division.Gov. Susana Martinez announced recently that 33 state-run MVD ...

Grocer Waitrose is to gather real-time feedback from customers about their in-store experience to ensure the best standards of service. The retailer will enable shoppers to comment on any aspect of ...

Most entrepreneurs recognize the importance of great customer service and the importance of rewarding employees for great performance. Put these two things together, and it makes sense for companies ...

Things didn’t go exactly as planned when we gave three retail businesses a customer feedback system to test for a customer service software buyers’ guide. The goal was to see how the features worked ...

Blacks Leisure is to expand its online customer feedback system after a trial ran in two thirds of its Blacks and Millets stores. The trial began in September and customers were prompted through their ...