As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

STAMFORD, Conn.--(BUSINESS WIRE)--Retail and consumer packaged goods (CPG) companies are transforming operations and gaining powerful new business tools using AI and advanced analytics, according to a ...

SINGAPORE, SG - March 10, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, has ...

Consumer Edge, a provider of consumer alternative data intelligence, announced its acquisition of Earnest Analytics, a transaction and healthcare data platform. The deal brings together two ...

Insights and actionable data. Customer journey analytics require interdepartmental communication and collaboration to be effective. Insights will often impact multiple departments within a business, ...

The retail business is challenging in the best of times. But we’re not in the best of times; we’ve come through a period of uncertainty, followed by massive labor shortages, supply chain disruptions, ...

Overview: Data analytics companies empower organizations to convert raw information into knowledgeable insights. Analytics ...

Overview: Big data usage has grown to the point where it touches almost every aspect of our shopping habits, lifestyles, and routine consumer choices. Big ...

Worcester Polytechnic Institute (WPI) has announced two new bachelor’s degree programs—the bachelor of science in marketing analytics and the bachelor of science in business analytics and applied ...