When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

“There is a shift in IT support as a result of workshifting,” said Brian deHaaff, Senior Product Line Director for Citrix GoToAssist, during a briefing with CMSWire. “There is a distribution of ...

Weybridge, UK – Oct 19, 2011 – As cloud computing continues to reshape today’s enterprise landscape, IT administrators are demanding flexible management solutions that enable them to define how they ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

Massachusetts' Amherst College is refreshing its help desk with a cloud solution from Samanage. The college's IT department supports 1,800 students, 200-plus faculty members, a dozen teaching and ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Documenting feature needs and requirements is the most important step in the process of purchasing any new software or cloud service, including help desk or customer service software. It is also the ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

ORLANDO — Many IT organizations have neglected their help or service desks for years. But that’s not the case at Land O’Lakes Inc., a company whose products include butter. When Barry Libenson, the ...

BMC and Salesforce.com partner to deliver BMC’s Service Desk Express on Force.com platform. BMC Thursday positioned itself to lead the market in cloud-based service desk technology when the company ...

Get the latest federal technology news delivered to your inbox. The Defense Information Systems Agency wants ideas from industry on how it can modernize the platform it uses to field information ...