While preparing for an upcoming conference on client experience, I found myself reflecting on a simple but powerful idea: ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

The race to own customer experience is on. Beyond the accounting profession, companies are recognizing the importance of delivering a rich client experience to differentiate themselves from the ...

Every new AI tool creates another touchpoint with your customer. If those tools don't talk to each other, neither does your ...

When it comes to delivering on the client experience, Tom West said it should be "an elevated experience." As senior partner at Virgina-based Signature Estate & Investment Advisors and the head of an ...

AI is reshaping customer experience roles. Here's why leaders should prioritize human judgment, clear responsibilities and ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

Two-day conference features keynotes, customer showcases, hands-on masterclasses, and industry tracks for Healthcare and for ...

Today’s legal clients expect more transparency, responsiveness, and value at every stage of their journey. The firms that thrive are those that treat client experience as a measurable, strategic ...

Sponsored content is content produced by an advertiser that is published on Inman and is promoted alongside Inman's own editorial content. The content will be identified as ‘sponsored content’ ...

When I consult with advisors, the first and last priority I hear from them is finding new ways to grow their business. Of course, bringing on new clients is important, but it’s also critical not to ...

According to research from BTI Consulting, just over one in four corporate counsel would recommend their primary law firm to a peer. That’s a dramatic drop from 69% in 2020. The reason? It’s not a ...