Chatbots only resolve 16% of customer interactions ... Also, Otter.ai adds new languages to AI Meeting Assistant, GoTo launches new integrations, and Grammarly announces new ROI and communications ...

With the huge advancement in chatbots customers can find the answers to questions far quicker through new conversational ...

Simple disclosures like “I’m a virtual assistant” at the top of a conversation can clear ... Remember: the government isn’t ...

That’s a jump of 128.9% over last year (eMarketer) The number of users of virtual assistants in the U.S ... at least daily (Technalysis Research) Chatbots will be responsible for cost savings ...

When you interact with a virtual assistant online it is often not immediately obvious that you are not chatting with a person Chatbots have hit the headlines over the past few days after a Google ...

Discover the benefits and limitations of artificial intelligence-powered tax preparation plus shortcuts and prompts you can leverage.

Attackers always use trust to their advantage. Three emerging techniques will soon allow them to target chatbots, virtual assistants, and other AI-powered machine identities directly. In 1968 ...