And now that customer success management is coming into its own as the fully thought out, nuanced marketing discipline of CSM, the SaaS (Software as a Service) and other subscription-based companies ...
Originally published by Don Peppers on LinkedIn: The Self-Organizing Future of Customer Success Management In my last post I argued that to be competitive, today’s Customer Success Manager must be ...
To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Under Gary Hopkins’ direction, CSM will seek sponsors for ...
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