The Art of Service has just released the latest version of its popular Configuration Management Toolkit, fully aligned with ITIL best practice IT Service Management. The Art of Service, the leading ...
There’s an adage that says change is the only constant. Still, every IT executive knows constant change wreaks havoc on a complex IT environment. In fact, IDC and Gartner report that 70% to 80% of ...
Your CMDB is an important tool to maintain high service availability. A healthy CMDB allows you to prevent business service outages, respond to service outages faster, and diagnose them quickly. In ...
CMDB Systems are analogous to the so-called NOC War Room single pane of glass. And given that premise, here are a few ‘voices from the trenches’ taken from consulting and research. In my last column, ...
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