This framework won’t fix every tough boss relationship, but it helps you gain clarity to decide what’s worth navigating and ...

Both in the office and in our personal lives, it is safe to assume that we will encounter difficult people. The key is to brace ourselves with easy-to-apply strategies so that we remain as calm and ...

Some people go to extraordinary lengths to be difficult. Think of the diva actress whose on-set needs can never be met or the boss who keeps moving the goal posts. The difficult person elevates the ...

You know that phrase, "Why can't we all just get along?" Im willing to bet that whoever first uttered that doesnt have an uncle who always seems to walk into family functions ready for a fight or has ...

The difficult patient often upsets the staff, sends negative reverberations throughout the practice, causes stress and frustration, and can even cause a loss of revenue based on their behaviors and ...