Thomas Roberts, founder and president of RAC Automation, has announced the establishment of a new Northwest Ohio location for ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The service robotics industry is undergoing a fundamental shift, and TechForce Robotics is one of the leaders. Modern service robotics is increasingly positioned not as a labor replacement but as a ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

New service line delivers practical automation and AI solutions designed to modernize operations and accelerate growth for organizations of all sizes NEW YORK CITY, NEW YORK / ACCESS Newswire / Februa ...

Invoke Public Sector will provide federal agencies with intelligence automation as a service under a five-year Small Business Innovation Research program contract ...

Chicago-based firm Top 100 Firm Sikich has formed a new service line to provide intelligent automation to its midmarket clients across all verticals. This move comes at a time when many software ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

Key opportunities in the Global Automation as a Service Market include leveraging AI and machine learning for complex task ...

From Listening to Acting Halper’s approach is pragmatic. Rather than positioning voice automation as a novelty, the company focuses on outcomes. The system listens to incoming audio messages, ...

Now more than ever, state and local government agencies need ways to streamline processes and improve operations. Fortunately, many jurisdictions already use provenIT Service Management (ITSM) ...

Global economic downturns have always had a lasting impact on the world economy. With unemployment rates skyrocketing and businesses struggling to stay afloat, many have wondered how to survive such ...