Air India has refunded the airfare to Anip Patel, an India-origin CEO, after he posted a viral video highlighting issues in the first class cabin during his Chicago-Delhi flight. Patel noted problems such as lack of WiFi and non-functional in-flight entertainment.

The video—which showed the cabin in a poor state with damaged interiors, dirty carpets, and broken in-flight entertainment system—clocked over eight million views on Instagram and caused embarrassment

CHICAGO, IL – Air India has issued a full refund to Anip Patel, CEO of CaPatel Investments, after he shared a video on social media detailing his disappointing first-class experience. The Indian American businessman had taken a non-stop flight from New Delhi to Chicago and described it as his “worst” flying experience.

Founder of CaPatel Investments, a Chicago-based venture capital firm, Anip Patel posted a video on his Instagram profile showing how his recent trip from Chicago to Delhi was impacted by the “worst first-class cabin.

In the video, Mr Patel gave viewers a tour of the subpar amenities, highlighting issues such as loose compartment parts, and torn and damaged surfaces.

Air India refunded a passenger who described his first-class experience on a US-Delhi flight as the worst ever. The passenger, Anip Patel, faced dirty seats, an inoperative entertainment system, and limited food options.

The passenger shared a video on social media platform Instagram in which he narrated his experience during an Air India flight from Chicago to Delhi.

Air India issued a $6,300 refund to Anip Patel after he posted a viral video showing his poor first-class experience on a Chicago-Delhi flight. Issues included dirty seats and non-functional entertainment.

American businessman's refund comes even though he did not lodge a formal complaint with the airline. He revealed on September 18 that Air India reached out to him directly